Shipping policy

Shipping & Delivery Policy — Mitchell Burns / Burns Media Group Pty Ltd

Mitchell Burns fine-art works are generally made to order. Most works are expected to require approximately 4–6 weeks for production before dispatch. Oversized works, specialist framing, custom presentation, peak production periods or unusual freight requirements may take longer.

Production and delivery timeframes are estimates unless a particular date has been expressly agreed in writing.

Within Australia, BMG subsidises delivery. Complimentary delivery is available for many standard-size works, while larger and crated artworks may attract a subsidised delivery charge. The applicable amount is shown at checkout.

International delivery is also subsidised. The delivery charge shown at checkout is based on the size and presentation of the artwork and the destination.

Large fine-art works may require specialist freight, protective packaging or custom crating. We reserve the right to contact you before dispatch if unusual access or freight requirements need to be confirmed.

Tracking or delivery information will be provided where available.

Customers are responsible for supplying a complete and accurate delivery address and for ensuring reasonable access for delivery. Additional freight or redelivery charges caused by an incorrect address, refusal of delivery or failed delivery may be passed on to the customer where appropriate, except where the issue was caused by BMG or the carrier.

For international orders, customs duties, import taxes, brokerage fees or other destination charges may apply. Unless expressly shown as collected at checkout, these charges are the responsibility of the recipient and are determined by the destination country. Customs and import charges vary by jurisdiction and can apply separately from the purchase and freight price.

Refusing delivery because of destination import charges does not create a change-of-mind return entitlement, subject always to rights that cannot legally be excluded.

If an artwork arrives damaged, please retain the packaging and contact info@mitchellburns.com.au promptly with photographs so we can assist.