Refund policy

Refund & Returns Policy — Mitchell Burns / Burns Media Group Pty Ltd

Each Mitchell Burns fine-art work is produced to order. Because production is commissioned specifically for each purchase, we do not offer returns, exchanges or refunds for change of mind once production has commenced.

If you wish to cancel an order, please contact us as soon as possible at info@mitchellburns.com.au. If production has not commenced, we will generally be able to cancel the order and issue a refund. Once printing, mounting, framing or other production has begun, cancellation for change of mind is no longer available.

Nothing in this policy excludes or limits rights available under the Australian Consumer Law.

If an artwork arrives damaged, defective, materially different from its description, or otherwise fails to meet an applicable consumer guarantee, please contact us promptly. Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, refund or another remedy required by law.

For freight damage, please retain all packaging and photograph the artwork, external packaging and visible damage. We ask that freight damage be reported as soon as reasonably possible, preferably within 48 hours of delivery, because this assists us with carrier and insurance claims. This request does not limit any rights you may have under applicable consumer law.

Where a large or heavy artwork is confirmed to have a problem covered by Australian Consumer Law, we will arrange collection or reimburse reasonable return costs where required by law.

Minor differences between colours displayed on screens and the finished print, or reasonable variations associated with hand finishing, framing, materials and production processes, are not necessarily defects. The finished artwork will nevertheless meet the description and quality standards reasonably expected of the work.